Privacy Policy
This policy explains how All Plumbing Services Ltd collects and uses personal information when you visit our website, call us, or email us.
Who we are
All Plumbing Services Ltd (trading as APS Plumbing) is the data controller for personal information submitted through this website. Our registered address is 378 London Road, Thatcham, RG18 3AA. Contact: tanya@allplumbingservices.co.uk or 01635 269888.
Information we collect
When you call or email us, we may collect your name, telephone number, email address, property address, postcode, and details about the plumbing or heating work required. Our hosting provider (Vercel) may also record standard technical server logs such as IP address, browser type and the pages requested, which we use to operate and secure the website.
How we use your information
- To respond to enquiries and provide quotes
- To schedule and deliver plumbing and heating services
- To send service-related communications
- To keep the website available and secure
- To meet legal, insurance and compliance obligations
Lawful basis
We process personal data where necessary to perform a contract or take steps at your request before entering a contract, where we have a legitimate interest in operating our business and responding to enquiries, and where required to comply with legal obligations.
Sharing your information
We do not sell your personal data. We may share information with service providers who help us operate our website and email systems (for example, hosting and transactional email providers), and where required by law or to protect our legal rights.
Retention
We retain enquiry and job records for as long as needed to provide services, handle warranty queries, and meet accounting, tax and regulatory requirements.
Your rights
Under UK data protection law you may request access to, correction of, or deletion of your personal data, and object to or restrict certain processing. To exercise these rights, contact us at tanya@allplumbingservices.co.uk.
Cookies & analytics
This website does not currently use Google Analytics, Microsoft Clarity, advertising pixels, or other optional tracking cookies. We do not set analytics or marketing cookies on your device, so a cookie banner is not shown.
The homepage service-area map loads map tiles from CARTO (using OpenStreetMap data) so we can show the area we cover. That is a functional map display, not advertising. Those tile requests go to CARTO's servers and may include a technical IP address log on their side.
If we later enable optional analytics, we will update this policy and ask for consent before those tools run.
Updates
We may update this policy from time to time. The latest version will always be published on this page. Last updated: September 2026.
Contact us if you have questions about this policy.