APS Guarantees & Warranties
APS stands behind the work we carry out. Our repair and servicing work includes a 1-year parts warranty, while eligible boiler installations can include manufacturer warranties of up to 10 years.
1-Year Parts Warranty
Parts supplied by APS as part of repair and servicing work come with a 1-year warranty.
If a part we've supplied develops a fault within that period, contact us and we'll review it promptly and put things right where the warranty applies. We'll always explain clearly what is covered and the next step.
Workmanship & Rectification
If you believe there is an issue with work we've carried out, contact APS and we'll take it seriously.
We stand behind the quality of our work. If something doesn't seem right, we'll review the job and, where needed, arrange an inspection to identify the cause.
If the issue relates to our workmanship, we'll deal with it in line with the cover and terms that apply to that job.
Manufacturer Warranties
Up to 10 years
Eligible boilers supplied and installed by APS can receive manufacturer warranties of up to 10 years. The length depends on the make, model, eligibility and installation requirements. A 10-year term is not automatic on every boiler.
As a Baxi Accredited Installer and Grant Accredited Installer, APS can supply and install eligible Baxi and Grant boilers with manufacturer warranties of up to 10 years where the product and installation meet the manufacturer's conditions. Other manufacturers set their own warranty rules.
For installer registrations and the wider list of APS credentials, see Accreditations.
What happens if something goes wrong?
If a supplied part fails, or you think there is a problem with work we have carried out, use this process.
Step 1
Contact APS
Call 01635 269888 or get in touch with the details of the job, the part or appliance involved, and what has gone wrong.
Step 2
We review the issue
We check the original work, the part supplied and the applicable APS or manufacturer warranty terms.
Step 3
We arrange an inspection where needed
If we cannot confirm the cause from the information provided, we arrange a visit to inspect the issue.
Step 4
Covered issues are handled under the applicable terms
If the issue is covered, it is handled in line with the applicable APS parts warranty or the manufacturer warranty for that product. Cover depends on the original work, eligibility and the written terms that apply.
Guarantees & Warranties FAQs
How long are parts supplied by APS covered?
Parts supplied by APS as part of repair and servicing work come with a 1-year warranty, subject to the applicable warranty terms.
Do APS boiler installations come with manufacturer warranties?
Eligible boilers supplied and installed by APS can include a manufacturer warranty. Whether a warranty applies, and for how long, depends on the make, model, eligibility and installation requirements — it is not automatic on every boiler.
How long can a boiler warranty be?
Eligible boiler installations can include manufacturer warranties of up to 10 years. The actual length depends on the manufacturer, the model and whether the installation meets that manufacturer's conditions. As a Baxi Accredited Installer and Grant Accredited Installer, APS can supply and install eligible Baxi and Grant boilers with manufacturer warranties of up to 10 years where those conditions are met.
What should I do if a supplied part fails?
Contact APS on 01635 269888 with the job details and what has failed. We will review the issue, arrange an inspection where needed, and handle it in line with the applicable APS parts warranty or manufacturer warranty terms.
Are warranty terms different between boiler manufacturers?
Yes. Warranty length and conditions vary by manufacturer, model and eligibility. That is why APS describes manufacturer cover as up to 10 years rather than a fixed term on every boiler.
For who APS is, our trading history and local team, see About Us.